Service points

Our service points offer the following:

  • information about our services, fares and promotions;
  • issuance of Multi cards*; 
  • sale of Fidélité Program passes; 
  • sale or reloading of passes;
  • loading of e-wallets;
  • sale of one-, two- and three-day passes**; 
  • sale of gift cards;
  • sale of bus tickets;
  • replacement of lost, stolen or defective Multi cards***;
  • issuance or replacement of Transcollines passes. 

* Be there at least 30 minutes before closing time.
** Non-personalized cards can be loaded. There is a fee of $2 for every new card.
*** There is a fee of $10 for replacement cards.

Hull sector

111 rue Jean-Proulx
Gatineau, QC, J8Z 1T4

Access to the service point is through the main door at the side of the building.

Business hours
Monday to Friday*: 8:30 a.m. to 5:30 p.m.
Saturday: 10:30 a.m. to 5:00 p.m.

425 boul. Saint-Joseph
Gatineau, QC, J8Y 3Z8

Business hours
Monday to Wednesday: 3:00 to 6:00 p.m.
Thursday to Friday: noon to 6 p.m.
Saturday: 11:00 a.m. to 5:00 p.m. 

Check the 2024 calendar

Aylmer sector

Galeries Aylmer 
181 Rue Principale
Gatineau, QC, J9H 6A6

Business hours
Friday: 12:30 to 7:00 p.m.
Saturday: 10:30 a.m. to 5:00 p.m.
Also open on the first and last day of every month.

Check the 2024 calendar  

Gatineau sector

Station de la Cité 
459 boulevard de la Cité
Gatineau, QC, J8T 0C8

Business hours
Monday to Wednesday: 7:30 a.m. to 6:00 p.m.
Thursday and Friday: 7:30 a.m. to 8:00 p.m.
Saturday and Sunday*: 10:00 a.m. to 5:30 p.m. (Sunday, closed from noon to 1:00 p.m.)


Payment methods

Cash, debit and credit card (Visa and Mastercard) payments accepted