LATEST
NEWS
Novembre 2009
TELEPHONE SERVICE - OPTION
ADDED
As part of our ongoing effort to respond better to your needs,
we would like to inform you that we have added another option
when you call 819-773-2222 and our offices are closed, which
is between 9 p.m. and 1 a.m. (in the morning) seven days a
week.
Currently when you call 773-2222 outside office hours, you
have the following options:
- You can press « 1 » if your
scheduled transportation is by minibus;
- Or you can press « 2 » if your
scheduled transportation is by taxi;
- Or you can press « 3 » if you
wish to cancel your transportation for
the next morning.
You now have the option of pressing « 4
» (to reach the regular public transit dispatcher) if
the previous options are not answering and your transportation
is 15 to 30 minutes late and you want to
make sure the driver has not forgotten you.
When you call the dispatcher, you must give your name, the
scheduled time of your transportation and the departure and
destination addresses so that the dispatcher can check your
transportation. If your name is not on the list or the scheduled
time is already passed by more than 30 minutes, the dispatcher
will be unable to assist you.
Finally, the STO would like to point out that this new option
cannot be used to arrange transportation that you have not
reserved, to obtain transportation that you have missed due
to inattention or to make last minute changes. This option
is being made available to you so that you can be served merely
as planned.
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