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How to submit an application form

To submit an application for Paratransit service, complete the official forms (parts 1, 2 and 3) for the category of your impairment:

  • Motor or organic
  • Intellectual
  • Visual
  • Behavioural

The forms are available in pdf format at the bottom of this page.

Instructions for applicants

1. Complete Part 1, General Information. This part can be completed by the applicant.

2. Have Part 2, Diagnosis, completed.

  • This part is for the diagnosis of each impairment. Applicants must have their health professional complete this section of the form on the diagnosis of their impairment. It can be completed by:
    • A family doctor or specialist, such as a cardiologist, pneumologist or neurologist for a motor or organic impairment;
    • A family doctor, psychologist or psychiatrist for a behavioural or intellectual impairment;
    • An optometrist or ophthalmologist for a visual impairment.

3. Have Part 3, Functional Assessment, completed.

  • This part assesses the limitations of the impairment with respect to the applicant's ability to use regular public transit.
  • Unless it is obvious that the applicant always uses a wheelchair, this part must be completed by:
    • An occupational therapist, physiotherapist or rehabilitation therapist for a physical or motor impairment;
    • A psychologist or psychiatrist for a behavioural impairment;
    • An educator or social worker for an intellectual impairment;
    • An orientation and mobility instructor for a visual impairment.

4. Return all completed forms to this address:

Paratransit Service
Société de transport de l'Outaouais
111 Jean-Proulx
Gatineau, Quebec
J8Z 1T4

5. The Eligibility Committee, which meets once a month, reviews the application according to the criteria set out in the Paratransit Eligibility Policy from the Quebec Ministry of Transport (MTQ), and informs the applicant of the decision in writing within a few days.

For more detailed information, please call 819 773-2222.

The key role of the professional from the Réseau de la Santé et des Services Sociaux

The role of the professional is very important. The forms certifying an impairment that are completed by the professional (Part 2 and 3)must contain enough information to answer the following questions:

  • Is the impairment significant and permanent?
  • Is the impairment severe enough with respect to mobility to justify the use of the paratransit service?
  • Would the person be capable of using the regular public transit service after a rehabilitation period or after taking a training or familiarization program?

It is important for the forms to be completed correctly, otherwise the Eligibility Committee cannot reach a decision. A new form will then have to be sent to the applicant and processing of the application will be delayed.

Official forms

The official forms to be printed and completed are available in pdf format.

Part 1
Must be completed regardless of the impairment

Part 2
Select the form for your impairment. Must be completed by a health professional.


Part 3
Select the form for your impairment. Must be completed by a health professional.