The Société de transport de l'Outaouais (STO) offers door-to-door paratransit service for disabled persons who are unable to use regular public transit. These persons must be permanent residents in the area covered by the city of Gatineau and the municipalities of Cantley and Chelsea.

Public transportation means a public transit service that meets the general transportation needs of a clientele. Co-ordinated travel and the punctuality of every passenger are essential to ensure that the service remains as efficient and economic as possible in order to carry the greatest number of people within a specific budget allocation.

The paratransit budgets, like those for regular
public transit, are limited and must be respected.The STO does not presume to be able to satisfy all travel requests, but it makes a constant effort, jointly with all sub-contractors, to attempt to satisfy the greatest number of travel requests.

The STO's paratransit service uses four types of vehicles: adapted minibuses and taxis, and conventional minibuses and taxis. These vehicles may use the reserved lanes in our territory. The three-passenger rule does not apply to these vehicles as they are considered as buses.