All comments, suggestions or compliments regarding the paratransit service should be submitted to the STO's Customer Relations by calling 819 770-3242 or by writing to:

Customer Relations
Société de transport de l'Outaouais
111 Jean Proulx Street
Gatineau (Quebec)
J8Z 1T4

E-mail: commentaires@sto.ca

STO Customer Relations will forward everything to the person responsible for analysis and response and will ensure follow-ups. Passengers have the responsibility to send any concerns to the STO. Rest assured that no reprisals will be taken in such cases.