STO - Fares - FIDÉLITÉ Program

	FIDÉLITÉ Program - Program Conditions

GENERAL TERMS AND CONDITIONS

To enrol in the “FIDÉLITÉ Program”, applicants must complete the enrolment form, sign the personal PAD (pre-authorized debit) authorization and submit everything, accompanied by a voided cheque, to the Finance Department at the Société de transport de l'Outaouais.

Enrolment must be prior to the 15th day of a given month to start the following month.
A new personalized Passe-Partout Plus pass will be issued upon receipt of the application for enrolment in the FIDÉLITÉ Program.
The Passe-Partout Plus pass is programmed for use starting on the 1st day of the month following the first debit.
Bank account debits are taken on the 25th day of every month or the next business day, if this is a holiday.
Each debit equals 90% of the full fare for a monthly pass of the same type.

FIDÉLITÉ ENROLMENT RENEWAL

Enrolment in the FIDÉLITÉ Program is annual and the pass is renewed automatically.

FIDÉLITÉ ENROLMENT CANCELLATION… BY MEMBERS

To cancel their enrolment in the “FIDÉLITÉ Program”, members must complete the cancellation form available on the STO’s Web site and submit it to the STO’s Finance Department at least 10 business days before the next scheduled debit date1. The Passe-Partout Plus pass will become invalid on the first day of the month following the notice of cancellation. If the cancellation request is submitted before the one-year term has ended and for a reason other than those accepted2, the member shall owe the discount of 10% for each month of use of the annual pass (every month started shall be due). In addition, the Passe-Partout Plus smart card linked to the enrolment must be returned to the STO3 within 30 days, failing which an additional amount of $20.00 (tax exempt) will be debited from the account.
For more information on the right to cancel a PAD (pre-authorized debit) Agreement, members should contact their financial institution or visit
www.cdnpay.ca.

FIDÉLITÉ ENROLMENT CANCELLATION… BY THE STO

The STO reserves the right to cancel enrolment in the “FIDÉLITÉ Program” in the following cases:

If fraud is established during processing of the file (false statement, falsified documents, etc.)
After the 3rd debit rejection for a member in the last 12 months, the smart card linked to the debit payment will become invalid immediately. Any bank rejection fees (except for technical incidents beyond the control of the payer) will be the responsibility of the payer.

The STO reserves the right to deny a member to enrol again if the past enrolment was rightfully cancelled.

FIDÉLITÉ ENROLMENT MODIFICATION… BY THE STO

The debit conditions for the “FIDÉLITÉ Program” may be modified without advance notice by the STO after a fare revision, since program members agree to waive the pre-notification requirements of the Canadian Payments Association of the amount(s) and due date(s) debited from their account and every time there is a change in the amount(s) or payment date(s) of those debits. A public notice will be published in the local newspapers when a fare revision occurs.

FIDÉLITÉ PASS TYPE MODIFICATION… BY MEMBERS

To modify the type of “FIDÉLITÉ Program" pass, members must complete the modification request form available on the STO’s Web site and submit it to the STO’s Finance Department at least 10 business days before the next scheduled debit date¹.

CHANGE IN FINANCIAL INSTITUTION

The STO must be informed of any changes in financial institution. Members must complete and sign the modification form available on the STO's Web site and submit it, along with a new sample cheque, it to the STO’s Finance Department at least 10 business days before the next scheduled debit date¹. Members must make the necessary arrangements to ensure there is no interruption in monthly payments.

MOVING

Members must inform the STO of their change in address when they move by completing the modification form available on the STO's Web site.

MISCELLANEOUS

Holders of an annual pass agree to comply with STO regulations, in particular the validation procedure when boarding buses.
When boarding, pass the Passe-Partout Plus smart card in front of the reader to get the green light. Then show the driver the side of the card with the photo.
A lost or stolen Passe-Partout Plus pass can be reissued with its contents intact for a fee of $10.00 (tax exempt). Defective cards will be replaced at no charge.

PAYER’S RIGHTS

Members have certain rights of recourse if a debit is not in accordance with this agreement. For example, members have the right to receive a reimbursement for any PAD that is not authorized or is not compatible with this PAD Agreement. For more information on the rights of recourse, members should contact their financial institution or visit www.cdnpay.ca.

STO PASS ON THE OC TRANSPO SYSTEM

Contrary to the monthly pass, the Passe-Partout PLUS pass issued under the FIDÉLITÉ Program does not require a proof of purchase (receipt) to use the OC Transpo system. Apart from this difference, it is subject to the same rules as other passes regarding the supplements required on OC Transpo express routes.

¹Bank account debits are taken on the 25th day of every month or the next business day, if this is a holiday.

²The annual enrolment can be cancelled at the member’s request without any fees owing to the Société de transport de l'Outaouais when the member is unable to use the pass for a period less three months for one of the following reasons:

Death of the member;
Maternity or parental leave, illness or accident – a certificate must be provided;
Unexpected move away from the Outaouais area – proof of the new address must be provided;
Change in employment – proof of the new place of employment must be provided.

In all cases, the STO's approval is required for the cancellation to become effective.

^{3The “FIDÉLITÉ
Program” Passe-Partout Plus pass can be returned
by mail to the STO’s administration office at
111 Jean-Proulx, Gatineau, J8Z 1T4, or dropped off
at one of the STO service points (Galeries Aylmer,
Les Promenades or STO administration office).}