Please complete the form to submit a comment about our services. The information will be sent to Customer Service automatically and a file number will be assigned to your comment. This will ensure that we provide you with the best possible service.
To submit a comment about the Rapibus project
Please complete the form to submit a comment about the Rapibus project. The information will be sent to the Rapibus Project Office automatically and a file number will be assigned to your comment. This will ensure that we provide you with the best possible service.
Information
Service
Schedules, routes, lost and found, complaints and
praise
By telephone:
819 770-3242
Monday to Friday, 7:00 am to 8:30 pm
Saturday, 8:00 am to 8:00 pm
Sunday, 9:30 am to 8:00 pm
In person:
Information Service
111 Jean-Proulx Street
Gatineau (Hull Sector)
Access to the Customer Service Point through
entrance located on the left side of the building.
Monday to Friday, 8:30 am to 5:30 pm
Saturday, 10:30 am to 5:00 pm
Customer
Service Point
Les Promenades
1100 Maloney Boulevard
Business hours:
Monday and Tuesday: 9:30 am to 5:30 pm
Wednesday: 9:30 am to 7:00 pm
Thursday and Friday: 9:30 am to 9:00 pm
Saturday: 9:30 am to 5:00 pm
Sunday: 11:00 am to 5:00 pm
Société de transport
de l’Outaouais
111 Jean-Proulx Street
Access to the Customer Service Point through entrance located
on the left side of the building.
Business hours:
Monday to Friday: 8:30 am to 5:30 pm
Saturday: 10:30 am to 5:00 pm
If your smart card
is lost or stolen: Present yourself at one of the three STO
customer service points mentioned above.
For the issue of a
new smart card, users are asked to present themselves 30 minutes
before closing.
Smart
Card Issuing Centre
Librairie Réflexion
Galeries de Hull
320 St-Joseph Boulevard
Business hours:
Monday and Tuesday: 9 am to 5:30 pm
Wednesday to Friday: 9 am to 8:30 pm
Saturday and Sunday: 9 am to 4:30 pm
Administration
General Direction and
administrative offices
111, Jean-Proulx Street
Gatineau, Quebec
J8Z 1T4
Phone Number: 819 770-7900
Telefax: 819 770-5987
Rapibus project office
10, Noël Street
Business hours:
June 1 to August 31
Monday to Friday, 8:30 am to 12:00 noon and 1:00 pm to 4:00
pm
September 1 to May 31
Monday to Friday, 8:30 am to 12:00 noon and 1:00 pm to 4:30
pm
Paratransit
Eligibility : 819 770-7900, ext. 6950
Reservations and trips : 819 773-2222
By Bell Relais Service 1-800-855-0511 (for people using télécommunications
equipment and teletypewriter)
Fax : 819 776-6939
Business hours:
Monday to Friday, 6:00 am to 9:00 pm
Saturday and Sunday, 7:30 am to
9:00 pm Schedule may change on Holidays.
Access to the Customer Service Point through
entrance located on the left side of the building.
320 St-Joseph Boulevard 
June 1 to August 31
Fax : 819 776-6939
