The Multi: The STO's New Smart Card
Don't wait any longer to get your Multi!
Over the past few months, you have probably seen advertising on the buses encouraging you to exchange your Passe-Partout Plus smart card for the new Multi card. If you haven't already done so, then now is the time, because starting June 15, you will no longer be able to exchange your Passe-Partout Plus at the recharging sites.
Furthermore, starting July 1, the Passe-Partout Plus will no longer be accepted on buses. From now until then, an orange light will light up when you pass your card in front of the reader to warn you that you must replace it. Don't get caught short!
Coming soon:
- Electronic tickets.
- Simplified validation on OC Transpo with the Presto system.
When to get it
Students:
You will obtain a Multi card when you renew your Student status (at a fee of 8 $, tax exempt). Get it at one of our Service Points or at Issuing and Recharching Centre.
Please note that, as of September 30, 2012, Students Passe-Partout Plus smart cards are not valid.
Adults (Basic fares) and seniors :
Go to one of the following locations to get your Multi for FREE in exchange for your current Passe-Partout Plus pass.
FIDÉLITÉ or EMPLOYER program members:
If you are enrolled in the FIDÉLITÉ program (annual pass purchased by pre-authorized monthly debit payments) or EMPLOYER program (annual pass purchased by deductions at source), you must get a Multi card. It’s free, so take advantage of it!
Just go to one of the 3 STO service points.
Note that cards cannot be exchanged at the issuing centre at the Galeries de Hull.
Where to get it
At one of the 3 following Service Points
Aylmer sector
Galeries Aylmer
181 Principale
Business hours
Friday | 2:30 p.m. to |
Saturday | 10:30 a.m. to |
Also open on the first and last days of each month (In French only).
Issuing and Recharging Centre
Hull Sector
Librairie Réflexion
Galeries de Hull
320 St-Joseph
Business hours
Monday, Tuesday | 9:30 a.m. to 5:30 p.m. |
|---|---|
Wednesday, Thursday, Friday | 9 a.m. to 8:30 p.m. |
Saturday, Sunday | 9 a.m. to 4:30 p.m. |
Other important information
Consult our Frequently Asked Questions (FAQ) page.
When replacing your card, we will take the opportunity to update your personal information (if necessary) and retake your photo if it is outdated.
Your new smart card will be valid and functional on all STO buses as soon as you receive it and recharge it. For information about using the Multi on OC Transpo buses, please consult our FAQ page.
If you do not bring or own a Passe-Partout Plus smart card, the new card will cost 8 $ (tax exempt).
*Because of busier periods at the beginning and end of each month, it may happen that the customer relations staff are not able to replace your card between the 1st and 4th and the 26th and 31st of each month.
