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The Multi Smart Card

Whether you're at home or at work, load your monthly pass or e-wallet onto your Multi card online! More details

Load your Multi card now in My Profile

Your Multi means:

Even more flexibility!

  • Your preferred transit passes and tickets all together on a single card, ready to go with you.
  • A e-wallet to pay for occasional trips.
  • Paper-less transfers on the entire STO system and accepted on OC Transpo system.
  • Online loading in My Profile.

How to use your Multi

When you pay your fare with a pass or the e-wallet on your Multi card, you must:

1.Tap your Multi on the reader.

 

  • Wait for the green light showing that your card has been validated

 

2.Then show the driver the photo side of your Multi.


 

3.If you get a red light:

Fare payment is required

You must pay your fare using another payment method. In this case, ask the driver for a transfer (your proof of payment in case an inspector asks to see it). If you think the red light could be due to a technical problem, please go to one of our service points.

Note that your receipt is no longer accepted as proof of validity of your Multi card when you pay your fare. Instead, it is used to validate your transaction at a retail outlet. We advise you to keep it as your proof of purchase.

Where to get it

At one of our 3 Service points:

Aylmer sector

Galeries Aylmer 
181 Principale Street
Gatineau (Quebec) J9H 6A6
Canada

Business hours

Friday

2:30 p.m. to 9 p.m.

Saturday

10:30 a.m. to 5 p.m.

Also opened last day of each month.

Gatineau sector

De la Cité Station
459 de la Cité Boulevard
Gatineau (Québec) J8Z 1T4
Canada

 

 

Business hours (Subject to change)

Monday to Wednesday

7:30 a.m. to 6 p.m.

Thursday
and Friday

7:30 to 8 p.m.

Saturday
and Sunday*

10 a.m. to 5:30 p.m.

*Closed Sunday between noon to 1 p.m.

Hull sector

STO
111 Jean-Proulx Street
Gatineau (Québec) J8Z 1T4
Canada

Business hours

Monday to Friday

8:30 a.m. to 5:30 p.m.

Saturday

10:30 a.m. to 5 p.m.

The Service Point can be accessed through the main door on the east side of the building.

Temporary Service Point - Village Place Cartier (Use the Nautilus Plus entrance)
425, St-Joseph boulevard
Gatineau (Quebec) J8Y 3Z8
Canada

Business hours

Monday to Wednesday

3 p.m. to 6 p.m.

Thursday and Friday

Noon to 6 p.m.

Saturday

11 a.m.to 5 p.m.

Sunday*

close

Issuing and Recharging Centre:

Hull Sector

Your receipt is not a fare payment

Just a reminder that your receipt is no longer accepted as proof of validity of your Multi card when you pay your fare. Instead, it is used to validate your transaction at a retail outlet. We advise you to keep it as a proof of purchase.

Other important information

Consult our Frequently Asked Questions (FAQ) page.

Your new smart card will be valid and functional on all STO buses as soon as you receive it and recharge it. For information about using the Multi on OC Transpo buses, please consult our FAQ page.

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2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.