Enrol in the FIDÉLITÉ Program
See the complete fare structure in effect.
2024 fares: The fares for 2024 was approved by the STO Board of Directors on October 26, 2023. Those new fares awill be effective on January 1, 2024. See the press release (in French).
Renewal or cancellation of enrolment due to the COVID-19
- You can renew your enrolment to the Program as soon as you are ready to resume taking the bus
- Your situation has changed? You can cancel your enrolment.
What is the FIDÉLITÉ Program?
The FIDÉLITÉ Program is an annual pass purchased by monthly pre-authorized debit payments designed for riders who use our public transit services frequently. It will help you save 10% on the price of a regular monthly pass.
To enrol in the FIDÉLITÉ Program
- It is important to submit your enrolment or renewal application prior to the 15th day of a given month so that your pass is valid on the first day of the following month.
- Even if you already have a Multi card, you will need a different one (issued at no cost) for your new pass. The new card will be programmed so that your pass is valid on the first day of the month following the first debit. However, you should keep your old card because it could be useful if you go back to using a regular pass.
- The debits are taken from your bank account on the 25th day of each month or the next business day if the 25th is a holiday.
- Each withdrawal corresponds to 90% of the fare in effect for a regular monthly pass, which comes to a 10% saving for you;
- When completing the enrolment form, remember to check the box in section 4 to authorize the Société de transport de l'Outaouais (STO) to process debits on the account at your financial institution (pre-authorized debit or PAD).
- Once you have completed the form, click "Validate and Print", and sign and date the paper copy of the form.
- Write “VOID” on a cheque for the account at your financial institution on which the automatic debits will be processed.
- Use one of the four methods below to submit the form and voided cheque:
- Mail to the Finance Department at the Société de transport de l'Outaouais (STO), 111 Jean-Proulx, Gatineau, Quebec, J8Z 1T4;
- Fax to 819 770-5987;
- E-mail to fidelite@sto.ca;
- In person, to one of our service points.
- To pick up your new Multi card with your FIDÉLITÉ Program pass, go to the STO service point you selected on the enrolment form. Your card will be ready to be picked up on the last Friday of the month, during regular business hours.
Month | Date of the debit payment |
---|---|
January 2023 | Wednesday, December 28, 2022 |
February 2023 | Wednesday, January 25, 2023 |
March 2023 | Monday, February 27, 2023 |
April 2023 | Monday, March 27, 2023 |
May 2023 | Tuesday, April 25, 2023 |
June 2023 | Thursday, May 25, 2023 |
July 2023 | Tuesday, June 27, 2023 |
August 2023 | Tuesday, July 25, 2023 |
September 2023 | Friday, August 25, 2023 |
October 2023 | Monday, September 25, 2023 |
November 2023 | Wednesday, October 25, 2023 |
December 2023 | Monday, November 27, 2023 |
January 2024 | Wednesday, December 27, 2023 |