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Enrol in the FIDÉLITÉ Program

2023 fares: The fares for 2023 was approved by the STO Board of Directors in late October. Those new fares will become effective on January 1, 2023. Until then, the 2022 fares will apply.

Renewal or cancellation of enrolment due to the COVID-19

What is the FIDÉLITÉ Program?

The FIDÉLITÉ Program is an annual pass purchased by monthly pre-authorized debit payments designed for riders who use our public transit services frequently. It will help you save 10% on the price of a regular monthly pass or 5% on a senior monthly pass.

To enrol in the FIDÉLITÉ Program

  1. It is important to submit your enrolment or renewal application prior to the 15th day of a given month so that your pass is valid on the first day of the following month.
  2. Even if you already have a Multi card, you will need a different one (issued at no cost) for your new pass. The new card will be programmed so that your pass is valid on the first day of the month following the first debit. However, you should keep your old card because it is worth $8 and could be useful if you go back to using a regular pass. 
  3. The debits are taken from your bank account on the 25th day of each month or the next business day if the 25th is a holiday.
  4. Each withdrawal corresponds to 90% of the fare in effect for a regular monthly pass, which comes to a 10% saving for you. For the Senior monthly pass, the withdrawal corresponds to 95% of the fare in effect, which comes to a 5% saving (the Senior monthly pass already includes a 55% discount on the regular fare.);
  5. When completing the enrolment form, remember to check the box in section 4 to authorize the Société de transport de l'Outaouais (STO) to process debits on the account at your financial institution (pre-authorized debit or PAD).
  6. Once you have completed the form, click "Validate and Print", and sign and date the paper copy of the form.
  7. Write “VOID” on a cheque for the account at your financial institution on which the automatic debits will be processed.
  8. Use one of the four methods below to submit the form and voided cheque: 
      • Mail to the Finance Department at the Société de transport de l'Outaouais (STO), 111 Jean-Proulx, Gatineau, Quebec, J8Z 1T4;
      • Fax to 819 770-5987;
  9. To pick up your new Multi card with your FIDÉLITÉ Program pass, go to the STO service point you selected on the enrolment form. Your card will be ready to be picked up on the last Friday of the month, during regular business hours.


Date of the debit payment

January 2022

Wednesday, December 29, 2021

February 2022

Tuesday,  January 25, 2022

March 2022

Friday, February 25, 2022

April 2022

Friday, March 25, 2022

May 2022

Monday, April 25, 2022

June 2022

Wednesday, May 25, 2022

July 2022

Monday, June 27, 2022

August 2022

Monday, July 25, 2022

September 2022

Thursday, August 25, 2022

October 2022

Monday, September 26, 2022

November 2022

Tuesday, October 25, 2022

December 2022

Friday, November 25, 2022

January 2023

Wednesday, December 28, 2022


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