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Enrol in the FIDÉLITÉ Program

See the complete fare structure valid as of January 1, 2019.

What is the FIDÉLITÉ Program?

The FIDÉLITÉ Program is an annual pass purchased by monthly pre-authorized debit payments designed for riders who use our public transit services frequently. It will help you save 10% on the price of a basic or senior monthly pass.

The FIDÉLITÉ Program offers exclusive benefits!

  • Cheaper rates with the car sharing organization Communauto (in French only);
  • Subscription to Subito Presto, our e-newsletter. In addition to informing you about what's new in our system, you also get suggestions for activities, useful advice and exclusive promotions with fun outings to win;
  • Priority access to certain Park-and-Ride facilities. 

To enrol in the FIDÉLITÉ Program

  1. It is important to submit your enrolment or renewal application prior to the 15th day of a given month so that your pass is valid on the first day of the following month.
  2. Even if you already have a Multi card, you will need a different one (issued at no cost) for your new pass. The new card will be programmed so that your pass is valid on the first day of the month following the first debit. However, you should keep your old card because it is worth $8 and could be useful if you go back to using a regular pass. 
  3. The debits are taken from your bank account on the 25th day of each month or the next business day if the 25th is a holiday.
  4. Each debit equals 90% of the full fare for a monthly pass of the same type, allowing you to save 10%.
  5. When completing the enrolment form, remember to check the box in section 4 to authorize the Société de transport de l'Outaouais (STO) to process debits on the account at your financial institution (pre-authorized debit or PAD).
  6. Once you have completed the form, click "Validate and Print", and sign and date the paper copy of the form.
  7. Write “VOID” on a cheque for the account at your financial institution on which the automatic debits will be processed.
  8. Use one of the four methods below to submit the form and voided cheque: 
      • Mail to the Finance Department at the Société de transport de l'Outaouais (STO), 111 Jean-Proulx, Gatineau, Quebec, J8Z 1T4;
      • Fax to 819 770-5987;
  9. To pick up your new Multi card with your FIDÉLITÉ Program pass, go to the STO service point you selected on the enrolment form. Your card will be ready to be picked up on the last Friday of the month, during regular business hours.


Date of the debit payment

January 2018

Wednesday, December 27, 2017

February 2018

Thusrday,  January 25, 2018

March 2018

Monday, February 26, 2018

April 2018

Monday, March 26, 2018

May 2018

Wednesday, April 25, 2018

June 2018

Friday, May 25, 2018

July 2018

Tuesday, June 26, 2018

August 2018

Wednesday, July 25, 2018

September 2018

Monday, August 27, 2018

October 2018

Tuesday, September 25, 2018

November 2018

Thursday, October 25, 2018

December 2018

Monday, November 26, 2018

January 2019

Thursday, December 27, 2018


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.