Accessible Service – People in Wheelchairs or with Reduced Mobility
People in wheelchairs
People with reduced mobilityGet a personalized itinerary
Using Plani-Bus, the trip planner available at sto.ca, it is easy to get an itinerary adapted to your needs. Simply check the “ Accessible ” box in the travel options section when requesting an itinerary.
People in wheelchairs
Do you use a wheelchair or have reduced mobility? The Société de transport de l’Outaouais (STO) has buses with access ramps that can be deployed at the accessible stops on some regular bus routes:
Click the number of the bus route you are interested in to find out more about the route and stops that are not accessible so that you can plan your trip accordingly.
Service available | Route |
|---|---|
Monday to Friday | |
Tuesday and Thursday only | |
Saturday and Sunday |
Riders must be able to get on and off the bus unassisted, and have a wheelchair, or three- or four-wheeled scooter of a compliant size.
Compliant wheelchair size
Manual or motorized | Scooter | ||
|---|---|---|---|
Width including accessories |
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Use of a non-compliant wheelchair could make it difficult or impossible to manœuvre the wheelchair inside the bus. | |||
Accessible stops for people in wheelchairs
Bus stops identified with the accessibility symbol indicate that the stop has service that is accessible for people in wheelchairs. The small sign under the bus stop sign shows which route offers the service when it is available.
It is very important to plan the trips to and from your destination because the access ramp can be deployed only at these accessible stops.
The accessible stops for people in wheelchairs or with reduced mobility were selected according to specific safety criteria. They ensure a maximum vertical angle of 10 degrees to the sidewalk once the access ramp is extended. The sidewalk must be a minimum height of 8.2 cm and a width of 1.2 m.
Accessible buses for people in wheelchairs
When a bus route is accessible for people in wheelchairs, the bus display (which shows the route number and name above the windshield) shows the accessibility symbol when the access ramp service is available.
Although the STO intends to offer access ramp service throughout the year, it may happen that service may not be possible at some accessible stops due to the presence of snow or ice.
People with reduced mobility
Many low-floor buses are equipped with a kneeling system to reduce the space between the sidewalk and the bus, making it easier for people with reduced mobility to get on and off the bus. Buses with this kneeling system are identified by the “Abaissable sur demande” (kneeling available on request) sticker near the front door where passengers get on.
Service available | Route |
|---|---|
Monday to Friday | 31 - 32 - 36 - 37 - 38 |
Tuesday and Thursday | 300 |
Saturday and Sunday | All routes |
Courtesy seats
Courtesy seats at the front of the bus are available for seniors, persons with reduced mobility and pregnant women.
Riders with a mobility impairment that is not visible can show their card to an occupant in a clearly identified courtesy seat.
Please, give them your seat!
Do you have more special needs?
The STO offers a paratransit service for people living with disabilities.
