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Accessible Service – People in Wheelchairs

Do you use a wheelchair? The Société de transport de l'Outaouais (STO) has buses with an acess ramp that can be deployed at the accessible stops on all regular bus routes

Starting August 27 – An even more accessible bus system

To address the increased demand and in compliance with our 2017-2026 Strategic Plan that centres our decisions and actions around our customers, as well as our 2015-2019 Accessibility Plan that aims to introduce a series of measures to promote accessibility on the regular system, the STO is enhancing its accessible service.

In addition to benefitting from guaranteed accessible routes, riders in wheelchairs will now be able to board a bus anywhere in the system and no longer just on guaranteed accessible routes, as long as the bus is equipped with an access ramp AND the stop is accessible.  

This means:

  • More freedom of movement;
  • The possibility of travelling by bus in a wheelchair throughout the City of Gatineau;
  • Access, on public transit, to more public places, restaurants, stores, etc.


To learn more:

Taking the bus with a wheelchair and conditions for travelling

Check the Taking the Bus – People in Wheelchairs page to make your trips easier and find out more about the conditions for travelling on the buses.

NEW – Accessible service in the bus system - As of August 27, 2018

It is now possible to travel in a wheelchair on all bus routes in the system, if both conditions below are met:

  • The bus has an access ramp (197 buses, or 59%, have an access ramp)

             AND

  • The stop is identified as accessible (54% of the system's stops are accessible).

See How to identify accessible stops and buses.

However, it is the rider's responsibility to verify that the trip is provided by a bus with an access ramp and to ensure that the desired stops for getting on AND off are accessible.

Should a stop for getting on OR off the bus not be accessible, riders who are already eligible for paratransit could consider making part of the trip using this service.

Service on guaranteed accessible routes

It is also possible to travel in a wheelchair on one of the guaranteed accessible routes. This service is guaranteed accessible because:

  • All trips are provided by buses with an access ramp

            AND

  • Most, or 90%, of the bus stops are accessible.

Service available

Route

Monday to Friday

31 - 32 - 36 - 37 - 38 - 49 - 68 - 371 - 400

Most trips: 100 - 200

Saturday and Sunday

31 - 37 - 49 - 371 - 400

Get a personalized itinerary with accessible service

Using Plani-Bus, the trip planner available at sto.ca, it is easy to get an itinerary adapted to your needs. Simply check the “ Accessible ”  box in the Service Options section when requesting an itinerary.

Note, however, that if a bus breaks down, it is possible that a trip identified in Plani-Bus as being provided by a bus with an access ramp may not be the case.

How to identify accessible buses and stops

Accessible stops for people in a wheelchair

Planning trips

It is important to ensure that your stops to and from your destination are accessible, because the access ramp can be deployed only at these accessible stops.

Identifying accessible stops

Accessible bus stops are identified by the wheelchair symbol. An icon beside a specific route means that this is a guaranteed accessible route.

 

Accessible stop

NON accessible stop




Icon beside a route: Means that this is an accessible route.

Icon beside a stop: Means that this is an accessible stop.

Boarding: authorized

No icon beside a route: Means that no accessible route serves this stop.

Icon beside a stop: Means that this is an accessible stop.

Boarding: authorized, if the vehicle has an access ramp.

Icon beside a route: Means that this is an accessible route.

No icon beside a stop: Means that this is not an accessible stop.

Boarding: not authorized

No icon beside a route: Means that no accessible route serves this stop.

No icon beside a stop: Means that this is not an accessible stop.

Boarding: not authorized

Criteria for accessible bus stops 

The accessible stops for people in wheelchairs were determined according to specific safety criteria, in particular, including a sidewalk with a minimum height of 10 cm and a width of 1.4 m. This ensures a maximum vertical angle of 10 degrees to the sidewalk when the access ramp is extended. 

Travelling in winter

Although the STO intends to offer access ramp service throughout the year, it may happen that service may not be possible at some accessible stops due to the presence of snow or ice.

  • La girouette est située au devant de l'autobus et indique le symbole de l'accessibilité lorsque le service accessible est offert.
  • La girouette est située au devant de l'autobus et indique le symbole de l'accessibilité lorsque le service accessible est offert.

Identifying accessible buses 

Vehicules equipped with an access ramp are identified by the blue accessibility symbol, located near the front door.

Guaranteed accessible bus route are identified shows the accessibility symbol on the bus display (which shows the route number and name above the windshield)

The bus fleet has 197 buses with an access ramp, which represents 59% of all the buses. In addition, since all new vehicles purchased by the STO have an access ramp, the number of accessible buses is constantly increasing.

Compliant wheelchair size

Manual or motorized

Scooter

Width including accessories


73.66 cm (29 in)

 


60.96 cm (24 in)

 

 
Length including accessories


114.3 cm (45 in)

 


114.3 cm (45 in)

 

Use of a non-compliant wheelchair could make it difficult or impossible to manœuvre the wheelchair inside the bus.

Service on buses without an access ramp

Do you use a wheelchair and would like to take a route that does not offer buses with access ramps and accessible bus stops? You can still do it. Read more.

Travelling on OC Transpo

So you are not taken by surprise on one of the bus systems, it is important to plan your trips to make sure that accessible buses are available on the routes you need to take. Using Plani-Bus, it is easy to get an itinerary adapted to your needs on both transit systems. Simply check the Accessible and OC Transpo boxes in the Service Options section when requesting an itinerary.


Learn more about the accessible transit offered by OC Transpo.

Paratransit service

Paratransit service is also available for people with disabilities. However, an admission process is required.

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2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.