Skip to content

Customer Relations

Would you like more information about the Société de transport de l'Outaouais (STO)? Our customer relations employees will be happy to answer your questions about:

  • Routes and schedules;
  • Fares;
  • Lost and found items;
  • Comments;
  • General information;
  • And much more!

By telephone

819 770-3242

For the Bell Relay Service, call
1 800 855-0511.

Business hours

Monday to Friday

7 a.m. to 8:30 p.m.

Saturday

8 a.m. to 8 p.m.

Sunday

9:30 a.m. to 8 p.m.

In person

STO Service Point
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

Now open

Business hours

Monday to Friday

8:30 a.m. to
5:30 p.m.

Saturday

10:30 a.m. to 5 p.m.

The Service Point can be accessed through the main door on the east side of the building.

By mail

Customer Relations
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

Contact the Paratransit Service

By telephone

819 773-2222

For the Bell Relay Service, call
1 800 855-0511.

Business hours

Monday to Friday

6 a.m. to 9 p.m.

Saturday, Sunday and holidays

7:30 a.m. to
9 p.m.

Outside business hours, select one of the following options offered by the telephone answering system:

  • “1” if your scheduled transportation is by minibus;
  • “2” if your scheduled transportation is by taxi;
  • “3” if you wish to cancel your transportation for the next morning;
  • “4” if your transportation is 15 to 30 minutes late.

In person

STO Service Point
Paratransit Service
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

Business hours

Monday to Friday

8:30 a.m. to 5:30 p.m.

Saturday

10:30 a.m. to 5 p.m.

Now open

The Service Point can be accessed through the main door on the east side of the building.

By mail

Customer Relations - Paratransit Service
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

Submit a comment

Would you like to submit a comment about paratransit service?

It must be submitted to Customer Relations.

You can also send your comments even faster through My Profile, if you have subscribed to this service.

Access to Information

The STO is a public body governed by An Act respecting access to documents held by public bodies and the Protection of personal information (R.S.Q., c. A-2.1). The public therefore has access to STO documents in accordance with the rules set out in this Act. Apart from information of a personal nature, which is also protected by this Act, the majority of STO documents are of a public nature. The documents are therefore accessible to those who ask to see them.

Submit a request

By postal mail

Mr. Richard Vézina
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

By e-mail

richard.vezina@sto.ca

©

2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.