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Vélo-bus

New bike rack service at the STO!
From May 1 to October 31

Vélo-bus logo

You can now ride your bike for part of your trip, and then board a bus with your bike to your destination.

For its first year, the Vélo-bus service is guaranteed from May 1 to October 31 on ALL articulated and hybrid buses and on the following bus routes:

Service available

Route

Monday to Friday

31 - 32 - 36 - 37 - 38 - 49 - 68 -371- 400

Saturday and Sunday

31 - 37  - 49 - 371 - 400

Create your itinerary with the Plani-Bus.

Select the « Bike on bord » option service.

Note: Only the routes listed above have a bike rack at all times. You can use the racks on all the bus routes, but they are not guaranteed for all trips. Almost 200 buses (about 2/3), including ALL articulated and hybrid buses, have a rack and circulate throughout the system.  

How to use the Vélo-bus service

See the video (in French only):

Loading

At the bus stop, remove all accessories from your bike (bags, water bottles, panniers, child seats and locks).

As the bus approaches, indicate to the driver that you plan to use the service.

1. Open the rack

Gently push the bike rack towards the bus and then pull the handle to lower the rack to a horizontal position.

Pull the handle.
Lower the rack to a horizontal position.

2. Load your bike

Lift your bike and place the wheels in the wheel wells. The first bike must always use the space at the back, which is the one closest to the bus.

Lift your bike.
Place the wheels in the wheel wells.

3. Secure your bike

Depending on the type of bike rack:

Hook type: Extend and lift the hook arm as high as possible over the front tire of your bike. Make sure it is not touching the bike fender or lock.

Extend and lift the hook arm as high as possible over the front tire of your bike. Make sure it is not touching the bike fender or lock.
Extend and lift the hook arm as high as possible over the front tire of your bike. Make sure it is not touching the bike fender or lock.

Lever type: Turn the crank handle until the lever holds the front wheel of your bike.

Board the bus and pay your fare!

Unload your bike

  1. Before you reach your stop, tell the driver that you will be unloading your bike.
  2. Exit the bus at the front door.
  3. Depending on the bike rack, lower the hook arm to the horizontal position or turn the crank handle to release the wheel.
  4. Unload your bike.
  5. If the rack is empty, raise it and ensure that it is locked in place.
  6. Move away from the bus and signal to the driver that you have finished.

You are the second cyclist to use the rack

When there is already another bike in the rack, use the free space.

For example, if the front space is occupied, place your bike in the back space. Your bike should face in the opposite direction of the bike in the other rack.

You must follow the same steps to secure your bike.

See the video (in French only):

Tips and safety rules

  • You must be able to load your bike on the rack by yourself, without help from the driver.
  • The racks can accommodate standard bikes with wheels that are at least 20 inches in diameter. See the bikes that are not permitted.
  • You may not bring your bike into the bus with you.
  • At your destination, don't forget to unload your bike!

See the video (in French only):

Bikes that are not permitted

Bikes with oversized wheels (fat bike), small children's bikes, large electric bikes, tricycles, tandems and any other bikes with non-standard dimensions are not permitted.

Below are some examples of bikes that are not permitted:

Bikes with oversized wheels (fat bike)

Bikes with oversized wheels (fat bike)

Small children's bikes

Small children's bikes

Tricycles

Tricycles

High school students using the STO's integrated transportationondaire utilisant le transport intégré de la STO

If you are eligible for the STO's integrated transportation you can use the Vélo-bus service when the bus has a bike rack. However, when classes end in the afternoon, for safety reasons, the Vélo-bus service cannot be used on school grounds. You must ride your bike to the first stop served on your bus route to be able to use the service.

Service details

  • The official service period is from May 1 to October 31.
  • The service is guaranteed on certain bus routes.
  • There are no additional fees, this service is included in your fare.
  • There is a limit of two bikes per rack, first come, first served!
  • You can use the service at any time of day.
  • The bike racks can be used outside the official service period, but their availability on the buses is not guaranteed.

Because of the front design of some vehicles, bike racks can be installed only on certain 2009 or more recent bus models. All buses built in 2010 or later have a rack. The Vélo-bus service will therefore evolve over the years.

Did you forget your bike on the bike rack?

Contact Customer Relations to get your bike.

Liability

The STO shall not be liable for any bodily harm, theft, loss or damages that may be caused by the transportation of bikes, or the handling and use of bike racks by riders on its buses.

 

 

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2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.