Skip to content
My Good Habits. My Bus.

With You, At All Times

For better efficiency and quality of service

The new operational support and rider information system is becoming a reality as sophisticated equipment is installed on the STO's 313 buses and new operating software is implemented.

What is an operational support system?

This sophisticated equipment will enable us to track the movement of buses in the system in real time and to know their geographic location in Gatineau and Ottawa at all times. All the information generated by each bus will help to greatly improve and facilitate management of the bus system and services.

The new approach to rider information

We are in the process of gradually implementing new technologies. Currently, more than 230 buses have been fitted out and the installation work will continue on the 313 buses until the beginning of 2018.

Ultimately, once all the buses have been fitted out and our teams are familiar with the equipment, the new system will accompany you throughout your trips every day to provide you with more reliable and precise information about the time that a bus will be passing a stop, or by announcing the next stop on a bus route, among other things.

Gradual activation of audio and visual announcements on board!

Intelligent transportation systems will improve the rider experience by providing more precise information using bus geolocation. On board, as you will be able to see, vehicle geolocation makes it possible to provide audio announcements and display information on the variable message signs about upcoming stops, detours, the imminent departure of the bus, stops that are not served, and more!

“Margaux”, the voice you'll hear en route!

Frosty or foggy windows, twilight or standing riders blocking your view will no longer pose a problem when you need to identify your bus stop. The 283 members of the STO rider panel, along with the vote of 318 drivers, can be credited with choosing the voice of Margaux, created by a voice synthesis system, that riders will hear on their trips to improve the quality of our services even more.

Do you have comments to share with us?


Throughout the process, you can contribute to the successful implementation of the new intelligent transportation system by sharing your observations, comments, or even appreciation, with us. It's easy! Please note the time and day along with the bus and route numbers then, e-mail us at:  

Even more precise information tools!

As the buses are fitted out with the new tracking equipment, many tools will distribute even more precise information.

Infobus service

Available by telephone, text message and the mobile site, the Infobus service will give the real time that the next two buses will be passing a stop. You will thus be able to find out the exact time that your bus will be at your stop since the information provided will be adjusted to the real-time situation. Consequently, if there is a snowstorm or traffic congestion, you will be able to know exactly how much time it will take for the bus to arrive at your stop.

Variable message signs and displays

Located at the stations in the Rapibus corridor and at the busiest bus stops, they display continuously updated information in real time such as bus arrival times, whether a bus is at the platform, the last trip for a route and even disruptions in the system.

Advantages for better efficiency and quality of service

The operational advantages of the new operational support system will impact riders by improving the quality of service. Concretely, thanks to all the equipment installed on the buses and the data collected, it will gradually be possible to:

  • Improve service reliability and regularity such as connections, service at stops and bus dispatching;
  • Collect precise information on the service offered for better analysis of the system in order to make future improvements
  • Conduct automatic passenger counting for planning new services;
  • Make the most optimal service adjustments when the buses are overloaded;
  • Facilitate management when detours and unexpected situations arise;
  • Get information and statistics rapidly on all trips (early/delayed) in order to adjust the service accordingly;
  • Publish more realistic schedules, established according to data on the real travel times for buses on a specific route;
  • Optimize vehicle maintenance.

Project implementation and schedule

By the beginning of 2018: install equipment on the buses

The equipment is currently being installed on the 313 buses and should continue until the bedinning of 2018.

From the beginning of 2018 to end of the year: breaking-in period

Once the equipment has been installed on all the buses, the STO will have a breaking-in period. This time will enable the technical teams to make the necessary adjustments and become familiar with the new functioning of the system in order to plan and manage the public transit system with continuously more precise information.

Beginning of 2018: initiatives to generate real-time information on your smart phone

Follow the progress as the intelligent transportation system is implemented

This section of our Web site is dedicated entirely to the new operational support and rider information system. Check back here regularly for the latest news and project developments.


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.