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Collective Agreement Renewal

Last update: February 27, 2017, 3:10 p.m.

The Société de transport de l'Outaouais (STO) is currently in the process of renewing the collective agreement for drivers and maintenance employees. On Friday, January 20, bus drivers and maintenance employees decided to exercise their strike vote with pressure tactics that could cause disruptions in the system and affect travel time for riders.

Rest assured that we will do everything in our power to minimize the impact on our clientele and will try our best to assist riders in getting to their destinations. We are committed to providing you with regular updates.

Latest press release (in French):

La grève et les moyens de pression exercés par les chauffeurs et les employés de l'entretien poussent la STO à annuler ses navettes à destination de Bal de Neige | 31-01-2017

More recent development

On January 20, 2017, the STO and the union representing drivers and maintenance employees reached an agreement to continue negotiations. Read the press release (in French).

System overview

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Planned weekday trip cancellations

In this strike situation, the pressure tactics being used are unfortunately resulting in the cancellation of many trips on different STO bus routes. Daily efforts are being made to implement all the means at our disposal to ensure the best possible service under the circumstances. We are trying to minimize the impact on our clientele by maintaining the integrated transportation for students and by keeping lower frequency routes, single trips and trips serving more distant sectors.

Below is a list of the trips that will be cancelled every weekday (Monday to Friday) until further notice. If resources become available, rest assured that we will do everything in our power to offer these trips.

Any other additional, unexpected cancellations will be announced by personalized System-Info alerts. This information will also available at sto.ca or m.sto.ca.

Thank you for your understanding.

From February 27 to March 3 | Morning peak period

Download the PDF version


 Route

Direction

Departure trip

 

11

Ottawa

7:35

17

Ottawa

7:03

22

Ottawa

6:29   7:34

24

Ottawa

7:39

25

Ottawa

6:14  7:27  8:11

27

Ottawa

6:50

29

Ottawa

7:53

33

Freeman

7:34

35

Ottawa

6:15  (du  Cégep)   6:48 

35

Cégep

6:52

37

Ottawa

6:35

39

Ottawa

6:55 

39

Freeman

7:42

41

Ottawa

7:35

44

Ottawa

6:34

45

Ottawa

7:11

46

Ottawa

7:35

47

Ottawa

7:30

49

Galeries Aylmer

6:52

58

Pré Tunney

7:53

59

Ottawa

5:30  6:31  7:28

60

La Gappe

7:35

61

La Gappe

6:14  8:06

62

La Gappe

7:04 

62

Nobert

6:46

66

Aréna Beaudry

7:33

85

Ottawa

6:33 8:03

93

Ottawa

6:10

95

Ottawa

6:21

100

Terrasses de la Chaudière

7:55

From Februry 27 to March 3 | Afternoon peak period

Download the PDF version

Route

 

Direction

Departure trip

 

11

Cégep Gabrielle-Roy

16:03

17

Cégep Gabrielle-Roy

16:31

20

Ottawa

16:03

21

Ottawa

17:23

21

Casino du Lac-Leamy

17:56

22

Plateau

15:49

24

Plateau

15:57  16:33

25

Plateau

16:16

26

Plateau

16:16  16:51

29

Des Trembles

15:37

31

Cégep Gabrielle-Roy

16:04  17:04  17:24

32

Ottawa

15:25  16:25  16:45

33

Freeman

16:19

33

De la Cité

16:46

33

Ottawa

16:55 (de Freeman)

35

Cégep Gabrielle-Roy

17:50

37

Cégep Gabrielle-Roy

15:18

37

Ottawa

17:20

38

Freeman

15:58 18:09

39

Freeman

16:27

40

Jardins Lavigne

15:40  15:58

44

POB des Allumettières

15:14  17:08  17:44

46

POB des Allumettières

16:20

49

Galeries Aylmer

16:05

52

POB des Allumettières

18:20

58

POB des Allumettières

15:05

59

POB des Allumettières

15:03  17:42

64

Aréna Beaudry

15:30

85

Côte-des-Neiges

15:41  17:11

87

De la Cité

17:16

95

Buckingham

16:55

100

Labrosse

16:13  16:27

300

Ottawa

16:50

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Important points to know:

  • Paratransit is not affected by this situation since this service is provided by a subcontractor hired by the STO.

  • Public transit riders are invited to allow themselves a little more time than usual to complete their trips.

  • sto.ca is the primary source of information for public transit riders. Subscribe to System-Info alerts to receive the latest updates by e-mail or text message.

  • Pressure tactics could result in the need to cancel certain trips. If this occurs, we will try to ensure that trips with the smallest possible impact on our clientele are the ones that are cancelled.

  • If disruptions in the system should occur, the integrated transportation for students would also be affected.

  • Compensation for pass holders

  • Read the most recent press releases (available in French only).

  • On January 16, the Canada Industrial Relations Board unfortunately did not recognize public transit as an essential service despite the STO's request in this regard. In the event of a total strike, what alternatives would I have?

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Know more before you go

On your computer

Check the System-Info messages posted on the STO's home page and use Plani-Bus to plan your trips.

On your cell phone

Go to m.sto.ca and check the alerts on the SYSTEM-INFO tab.

Subscribe to our personalized System-Info alerts

To receive the System-Info alerts directly by e-mail or text message, just log in to your My Profile account or create an account easily now! Once you are in My Profile, select My Subscriptions – E-mail and SMS on the menu and then select the bus routes you want and the Press releases alert.

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Compensation for pass holders

The STO is doing everything in its power to minimize the impact of the strike on riders. That being said, cancelled trips are resulting from the pressure tactics currently being used by bus drivers and maintenance employees.

In order to compensate riders and to thank them for their trust and loyalty, the STO is giving pass holders compensation equal to 25% of the value of their pass and fares paid using the e-wallet, for the duration of the strike.

To find out which compensation applies to paratransit riders, click here.

Compensation terms:

  • Monthly pass:

    The reduced fare March pass is now available online and at STO service points and recharging sites. Please note that it will not be possible to buy a pass for April or any subsequent months. If you have already bought your March pass at the regular fare, you will receive a credit on your Multi in mid-March.

    If you travelled with a monthly pass in January and/or February, your compensation will be available by February 21 and will be transferred electronically to your Multi when your card is validated on an STO bus. The amount, which will be deposited in your e-wallet on your card, can be used for occasional trips any time of the year.

    Would you like to apply this amount to the purchase of your next pass? Verify that the amount is on your card by checking your Profile (click “View the contents of my card” under “Load my Multi”), and go to one of our Service points before February 26 or after March 2.

    Because paratransit vehicles do not have readers and the e-wallet is not available for this type of transit, paratransit riders who purchased a monthly pass for January and/or February will receive the compensation for these two months by cheque in March.

  • Fidélité Program: the February 25th debit will reflect the reduced Fidélité fare for the March pass ($64 for adults and $27 for seniors) and compensation for January and February for riders who were Fidélité members during this period. For these riders, the amount debited will therefore be $21 for adults and $9 for seniors.

    Should the strike continue, the subsequent debits will reflect the reduced Fidélité fare ($64 for adults and $27 for seniors).

  • Employer Program: the payroll deductions will be reduced starting in the next pay period. The reduced fare will continue to be applied after things return to normal to compensate for the number of deductions made at the regular fare.

  • Cam-Puce passes: the STO will offer equivalent compensation, at the end of the pass validity period. The compensation terms will be specified later.

  • Integrated school transportation: because school trips are being provided, these passes currently do not qualify for compensation.

  • ZAP: since there are currently very few cancelled evening and weekend trips, this pass does not qualify for compensation.

  • U-Pass: according to the terms in place between the institutions and OC Transpo no compensation can be offered.

  • Transcollines Combined monthly pass (Basic, Student, Senior): discussions are under way with Transcollines. Riders will be informed as soon as possible.

Fare schedule with compensation

Regular fare

Compensation amount
(January and February)

Reduced fare
(starting in March)

Monthly pass

Adult

$95.00

$23.75

$71.25

Student

$63.50

$16.00

$47.50

Senior

$40.00

$10.00

$30.00

Fidélité Program

Adult

$85.50

$21.50

$64.00

Senior

$36.00

$9.00

$27.00

Reduced fares with the e-wallet


Starting Wednesday, February 1, 2017, and for the duration of the strike, fares paid using the e-wallet will be the following:

  • Basic fare: $2.50 (instead of $3.40).
  • Student / senior fare: $2 (instead of $2.60).

You don't have a Multi smart card yet? Go to one of our Service points to get one. New riders can currently get the Multi and occasional Multi cards for free with a minimum purchase of $10.

Cash fare remains at $3.90. However, since the e-wallet is not available for paratransit, the reduced fares apply to the cash fare for these riders.

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In the event of a total strike, what alternatives would I have?

We are aware of the impact that a total work stoppage could have on public transit riders. Consequently, to help you figure out a “plan B”, here are a few alternatives to consider:

Carpooling

The Covoiturage Outaouais site (Web site in French only) provides information on ways to find a driver in the Outaouais. To find a carpooling unit, you can also use your network on Facebook, the Ridesharing.com, Kangaride local, Ottawa Ride Match or Kijiji.

Communauto

Car sharing is another way to get around. Communauto is a car sharing service that offers a fleet of vehicles that can be rented for an hour, a day or longer.

Reserved lanes

The rules for using the reserved lanes remain unchanged. According to what is posted on the traffic signs, vehicles carrying 2 or 3 passengers or more, and taxis can use the existing reserved lanes.

Aylmer sector

  • Aylmer Road: 9.6 km (3+ passengers)
  • Champlain Bridge: 1.2 km (2+ passengers)

Gatineau sector

  • Gréber: 3.2 km (3+ passengers)

Hull sector

  • Alexandre-Taché: 2.5 km (3+ passengers)
  • Alexandre-Taché centre lane: 0.8 km (3+ passengers)
  • Fournier: 3.2 km (3+ passengers)
  • Maisonneuve: 2.7 km (3+ passengers)
  • Portage Bridge: 1.2 km (3+ passengers)

Rapibus corridor

The Rapibus corridor remains reserved for STO buses only and cannot be lawfully used by other vehicles, pedestrians or cyclists. It is a question of safety.

STO park-and-ride facilities

Over 20 park-and-rides are spread out across Gatineau offering more than 2,600 parking spots in total that carpoolers will be able to use for free during the strike, if necessary. These facilities will be kept open and cleared of snow for you.

STO parking permits will remain mandatory at the following two locations:

  • Robert Guertin Centre Park-and-Ride
  • Les Promenades Park-and-Ride
  • Saint-Alexandre Park-and-Ride

Although surveillance systems are installed and security checks are carried out, the STO would like to remind you that it is not responsible for thefts or vandalism. Please remember to lock your car and don't leave any objects of value in your vehicle.

Walking

A traditional, efficient way to get around is by walking, whether it's to your destination when it's not too far away, or to a carpool meeting spot.

Telework

If this is possible for you, telework can help to avoid the inconveniences of a strike and reduce traffic congestion.

Staggering your working hours

If your job and employer allow this, try to stagger your working hours differently to minimize the impact of the STO's absence and a greater number of vehicles on the road during rush hours.

Service points

The STO service points will remain open during regular business hours to answer your questions and issue the different bus passes and tickets, in particular those required by paratransit.

Local taxi services

Aylmer Cab
420 Wilfrid-Lavigne (Gatineau), 819 684-7777

Aylmer Taxi Coop Central
203 Aylmer Road (Gatineau), 819 684-4444

Bob Taxis
756 St-Louis (Gatineau), 819 561-1512

Crown Taxi
34 Eddy (Gatineau), 819 777-1645

Gatineau Taxi Bma Soucy
384 Buckingham (Gatineau), 819 986-3332

Loyal Taxi Enr.
331 Main (Gatineau), 819 663-5252 or 819 663-7177

Regal Taxi
165 Jean-Proulx (Gatineau), 819 777-5231

Uber is also an option for putting you into contact with a driver.

The STO is committed to providing its clientele with regular updates on how the situation is evolving and all the measures that could be implemented to make your trips easier.

The STO remains hopeful that negotiations will continue in order to reach an agreement that is satisfactory and fair for employees, patrons and taxpayers. A mediation meeting is planned for this Friday, January 20.

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Read the most recent press releases (some available in French only):

Bus system overview | 02-27-2017

Bus system overview | 02-24-2017

Bus system overview | 02-23-2017

Bus system overview | 02-22-2017

Bus system overview | 02-21-2017

Bus system overview | 02-20-2017

Bus system overview | 02-17-2017

Bus system overview | 02-16-2017

Bus system overview | 02-15-2017

Bus system overview | 02-14-2017

Portrait du réseau | 13-02-2017

Portrait du réseau | 10-02-2017

Portrait du réseau | 09-02-2017

Portrait du réseau | 08-02-2017

Portrait du réseau | 07-02-2017

Portrait du réseau | 06-02-2017

Portrait du réseau | 03-02-2017

Portrait du réseau | 02-02-2017

Portrait du réseau | 01-02-2017

La grève et les moyens de pression exercés par les chauffeurs et les employés de l'entretien poussent la STO à annuler ses navettes à destination de Bal de Neige | 31-01-2017

Portrait du réseau | 31-01-2017

La STO annonce des mesures de compensation tarifaire pour sa clientèle | 2017-01-31

Portrait du réseau | 30-01-2017

Portrait du réseau | 27-01-2017

Portrait du réseau | 26-01-2017

Portrait du réseau | 25-01-2017

La STO assure le meilleur service possible pour sa clientèle dans le contexte actuel | 25-01-2017

Portrait du réseau | 24-01-2017

Portrait du réseau | 23-01-2017

Communiqué conjoint de la Société de transport de l'Outaouais et du Syndicat uni du transport local 591 | 20-01-2017

Portrait du réseau | 20-01-2017

La STO déplore le manque de respect du syndicat | 2017-01-18

La STO informée par le syndicat d'une grève dès vendredi mati| 201-01-17

La STO déçue de la décision du CCRI |2017-01-16

La STO déplore le retrait du syndicat de la table de négociation | 201-01-06

Processus de renouvellement de la convention collective des chauffeurs et employés de l'entretien : la STO tient à rassurer la clientèle du transport en commun | 2016-12-11

Port de l'uniforme non règlementaire : la STO impose une mesure disciplinaire | 2016-09-22

Le calendrier des dates de conciliation est déposé | 2016-09-19

Renouvellement de la convention collective des chauffeurs et employés de l'entretien | 2016-09-14

La STO déplore le refus de négocier du syndicat uni du transport unité591 | 2016-09-09

Press conference (in French) held on January 19, 2017:

 

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2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.