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Transcollines fare payments accepted by the STO and OC Transpo

  • Transcollines Combined monthly pass (Basic, Student, Senior)

For occasional trips from Transcollines system to the STO and OC Transpo systems:

When boarding Transcollines

  • Riders must pay the monetary value of a combined single pass (Tanscollines's price chart) when boarding and will receive an STO bus ticket allowing them to continue their trip.

Transfer to the STO

  • Put the STO bus ticket in the fare box.
  • Ask the driver for an STO transfer, if necessary.

Transfer to OC Transpo

  • Show the STO transfer to the driver.

When returning, remember to ask the STO or OC Transpo bus driver for a transfer in order to continue your trip on the Transcollines system. A supplement of 1.50 $ will be required upon boarding.

Transcollines fare payments not accepted by the STO and OC Transpo

  • Transcollines Regular (Basic, Student, Senior)
  • Transcollines Intra (Basic, Student, Senior)

For more information about the fare structure, please contact Transcollines.

STO and OC Transpo fare payments accepted on Transcollines

Only STO or OC Transpo (delivered upon payment by ticket or cash only) transfers are accepted. A $1.50 supplement is also required.

Transcollines smart card users

How to use your Transcollines smart card on an STO bus.

When you pay your fare with a Transcollines pass, you must:

  1. Tap your Transcollines smart card on the reader on the bus. A green light shows that your card has been validated.
  2. Then show the driver the photo side of your card.

If you get a red light:

Fare payment is required. You must pay your fare using another payment method (cash on Transcollines, transfer or cash on STO – a transfer will be given to you). If you think the red light could be due to a technical problem, please go to one of our service points.

Note that your pass receipt is not accepted as proof of validity of your card when you pay your fare. Instead, it is used to validate your transaction at a retail outlet. We advise you to keep it as your proof of purchase.

Issuing and loading Transcollines fare payments

Riders will be able to purchase all Transcollines passes and tickets from the STO and Transcollines. 

Getting a Transcollines smart card

Riders must go to Transcollines's Service Centre or at one of the following two STO service points to have a Transcollines smart card issued.

Transcollines Service Centre
5 Principale Ouest
La Pêche, QC, J0X 2W0

STO service point - Gatineau sector
De la Cité Station
459 de la Cité

STO service point - Hull sector
STO
111 Jean-Proulx

Check the business hours of the STO service points.

A fee of $8 (tax exempt) applies to the purchase of a smart card.

Loading the Transcollines smart card

Riders can load their pass at Transcollines's Service Centre or at one of the STO service points, the issuing and recharging centre and the recharging sites.

Online loading

Transcollines passes cannot be loaded online.

Fare schedule

Visit the Transcollines Web site for the fare schedule and pass details for the various rider categories.

Replacing the Transcollines smart card

Lost, stolen or damaged card

A new card will be issued and the value of the contents (pass) will be restored at a cost of $10 (tax exempt). If the card has no monetary value, it will be replaced at a cost of $8 (tax exempt).

Defective card

A defective card will be replaced at no cost, along with the value of the contents.

Where to go

Riders must go to Transcollines's Service Centre or at one of the following two STO service points to to get a new Transcollines smart card. 

Transcollines Service Centre
5 Principale Ouest
La Pêche, QC, J0X 2W0

STO service point - Gatineau sector
De la Cité Station
459 de la Cité

STO service point - Hull sector
STO
111 Jean-Proulx

Check the business hours of the STO service points.

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2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.