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Changing or Cancelling a Trip

Changing a trip

Our concern is to offer quality paratransit service to as many people as possible. The service hours are therefore determined accordingly. It may happen that a last-minute change to the time or pick-up and drop-off locations cannot be accommodated.

Depending on service availability, we can treat the request like a last-minute reservation. Requests for changes must be made the day before or on the same morning as of 6 a.m.

Cancelling a trip

Riders must inform Customer Relations by telephone, and not the driver, if a trip must be cancelled, whether it is for just one trip or a vacation period.

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2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.