Customer Relations
Would you like more information about the Société de transport de l’Outaouais (STO)? Our customer relations employees will be happy to answer your questions about:
- Routes and schedules;
- Fares;
- Lost and found items;
- Comments;
- General information;
- And much more!
By telephone
819 770-3242
For the Bell Relay Service, call
1 800 855-0511.
In person
The Service Point can be accessed through the main door on the east side of the building.
On line
By mail
Customer Relations
111 Jean-Proulx
Gatineau, Quebec
J8Z 1T4
Contact the Paratransit Service
By telephone
819 773-2222
For the Bell Relay Service, call
1 800 855-0511.
Outside business hours, select one of the following options offered by the telephone answering system:
- “1” if your scheduled transportation is by minibus;
- “2” if your scheduled transportation is by taxi;
- “3” if you wish to cancel your transportation for the next morning;
- “4” if your transportation is 15 to 30 minutes late.
In person
The Service Point can be accessed through the main door on the east side of the building.
By mail
Customer Relations - Paratransit Service
111 Jean-Proulx
Gatineau, Quebec
J8Z 1T4
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