Senior Fares (Age 65 and Over)

Fares on a  card

If you plan to travel frequently on the Société de transport de l'Outaouais (STO) system, get the Multi card to take advantage of the passes that can be loaded on it.

Passes are not refundable after their start date.

Travel without a supplement on all bus routes, regardless of the pass purchased.

Other fares and payment methods

If you only take the bus occasionally, the options below are the best ways to pay your fare when boarding the bus. A supplement may be required.

If you need to take more than one bus to reach your destination, ask the driver for a transfer when you first board the bus.

If you plan to take the bus more frequently, passes are a more advantageous option. 

Multi

The Multi is a smart card that is:

• Personalized and not transferable because your name, rider category and photo appear on it. You are therefore the only person who can use your card;
• Loaded with an STO pass giving you access to the routes in our system;
• Offers an e-wallet allowing you to pay your fare or to pay the required supplements;
• Used as an ID card because it confirms your right to pay the Senior cash fare.

Conditions for obtaining a Multi

You can get your Multi card exclusively at one of the 3 service points or at the issuing centre for $8 (non-taxable). Only residents of Quebec are eligible for the card.

The following supporting documents are required to obtain a card:

• Quebec health insurance card (issued by the RAMQ) or Quebec driver's licence (issued by the SAAQ);
• Proof of age over 65 years.

Once the Multi card has been issued, it can be recharged at any time at one of the 3 service points, the issuing centre or one of the recharging sites.

• If your card is lost, damaged or stolen, go to one of the 3 service points to get a new Multi card and its contents for a fee of $10 (non-taxable). If your card had no cash value, a fee of $8 (non-taxable) is payable.
• If your Multi card is defective, it will be replaced at no charge.

Save 10% on the price of a monthly pass with the FIDÉLITÉ Program. This annual pass purchased by pre-authorized monthly debit payments is practical because it allows you to travel on the system without worrying about renewing your pass.

Click here to discover the advantages of the FIDÉLITÉ Program and to enrol!

Unlimited travel for the entire month!

The monthly pass is loaded on the Multi. It gives you unlimited travel on the STO system for the entire month (from the first to the last day of the month). It is ideal if you take the bus often in a month.

You wish to get a monthly pass for the first time?

Check the conditions for obtaining a Multi before you go to one of the 3 service points or the issuing centre to get a Multi on which your pass will be loaded.  

You already have a Multi?

You can recharge the card at any time at one of the 3 service points, the issuing centre or the different recharging sites. You can even recharge your pass for several months. Avoid the line-ups and recharge your card before the end of the month.

Passes are not refundable after their start date.

Simple and easy to use, it can be loaded on your Multi card at your usual retail outlet.

The e-wallet:

• More savings
• No need to have change to take a bus
• Paperless transfers
• Can be transferred if it is lost or stolen
• Soon rechargeable on line

You can put from $10 to $50 in your e-wallet.
(At some recharging sites, the e-wallet can be loaded in dollar increments only.)

2 ways to use the e-wallet:

• To pay for occasional trips by means of an e-fare
• Combine it with your pass to pay for supplements on express and interzone routes

When you pass your card in front of the reader when boarding the bus, the reader:

• Confirms that your trip is valid
• Debits the fare or supplement from your e-wallet
• Displays the balance available on your e-wallet

A fare debited from your e-wallet entitles you to an e-transfer that is valid for 2 hours starting from when you first boarded an STO bus.

Simply pass your card in front of the reader again during the validity period and the transfer will be accepted.

See the Frequently Asked Questions for more details about the e-wallet.

Cash fare is a practical solution when you have to take the bus unexpectedly.

The exact fare in change is required. Pennies and bank notes are not accepted.

You must show your Multi (or Passe-Partout PLUS) card to the driver when boarding the bus in order to benefit from the applicable reduced cash fare for seniors. Otherwise, the driver has the right to ask you to pay the difference between the reduced fare and the regular fare, which is $1.30.

If you need to take more than one bus to reach your destination and are not using a Multi card, ask the driver for a transfer when you first board the bus.

You will not have to pay with an additional ticket or cash fare to take another bus.

The transfer is valid for 2 hours calculated from the time the bus leaves the terminus on the current trip. However, an exception applies to some trips on route 33 that have Les Promenades and Ottawa as the departure and arrival terminus, as well as all trips on route 96 in both directions. Riders on these trips are entitled to a transfer that is valid for 3 hours since the route is longer.

The transfer is accepted without a supplement when you use the regular STO system and the OC Transpo system. However, you must pay a supplement to take an express or interzone route.