Service Points
At the Société de transport de l'Outaouais (STO) service points, you can:
- Get your Multi pass (arrive at least 30 minutes before closing);
- Purchase, load or recharge your pass;
- Reactivate a lost, stolen or defective Multi pass (A $10 fee applies to replace the card and its contents. If your card had no cash value, the fee is $8);
- Buy bus tickets or the Passe-temps pass;
- Buy gift cards;
- Get information about our services, fares and promotions.
Payment methods
Only cash or debit payments are accepted.
Sectors
Hull sector
STO
111 Jean-Proulx
Business hours
Monday to Friday | 8:30 a.m. to 5:30 p.m. |
Saturday | 10:30 a.m. to 5 p.m. |
The Service Point can be accessed through the main door on the east side of the building.
Gatineau sector
Les Promenades
1100 Maloney West
Business hours
Monday | 9:30 a.m. to 5:30 p.m. |
|---|---|
Tuesday | 9:30 a.m. to 5:30 p.m. |
Wednesday | 9:30 a.m. to 7 p.m. |
Thursday | 9:30 a.m. to 9 p.m. |
Friday | 9:30 a.m. to 9 p.m. |
Saturday | 9:30 a.m. to 5 p.m. |
Sunday | 11 a.m. to 5 p.m. |
Issuing and Recharging Centre
At the issuing and recharging centre for the Multi pass, you can:
- Get your Multi pass (arrive at least 30 minutes before the service point closes);
- Purchase, load or recharge your pass;
- Buy bus tickets or the Passe-temps pass;
- Buy gift cards.
Payment methods
Only cash or debit payments are accepted.
Hull sector
Librairie Réflexion
Galeries de Hull
320 St-Joseph
Business hours
Monday, Tuesday | 9:30 a.m. to 5:30 p.m. |
|---|---|
Wednesday, Thursday, Friday | 9 a.m. to 8:30 p.m. |
Saturday, Sunday | 9 a.m. to 4:30 p.m. |
Issuing and Recharging Centre
At the issuing and recharging centre for the Multi pass, you can:
- Get your Multi pass (arrive at least 30 minutes before the service point closes);
- Purchase, load or recharge your pass;
- Buy bus tickets or the Passe-temps pass;
- Buy gift cards.
Payment methods
Only cash or debit payments are accepted.
Hull sector
Librairie Réflexion
Galeries de Hull
320 St-Joseph
Business hours
Monday, Tuesday | 9:30 a.m. to 5:30 p.m. |
|---|---|
Wednesday, Thursday, Friday | 9 a.m. to 8:30 p.m. |
Saturday, Sunday | 9 a.m. to 4:30 p.m. |
Service Points and Issuing and Recharging Centre
The STO also offers several other retail outlets where you can recharge your pass on your smart card or buy bus tickets and the Passe-Temps.
There is probably one near to your home! See the list of Recharging sites and ticket retail outlets.
