Customer Relations Technical Committee
Mandate
The purpose of the Customer Relations Technical Committee at the Société de transport de l’Outaouais (STO) is to share opinions on the different aspects of public transit customer service. It meets at least three times per year in provide guidance and recommendations for the Management Committee, which are then discussed and submitted to the Board of Directors.
Composition
The committee is made up of key employees linked to Customer Relations, along with members of the STO’s Board of Directors.
The committee also has representatives for patrons who are chosen, subsequent to a call for nominations, by a selection committee made up of members of the Customer Relations Technical Committee. Representatives carry out their duties on a volunteer basis. They serve for a renewable one-year term.
Members
Myriam Nadeau
Chairperson
François-Michel Brière
Committee chairman and representative for regular public transit patrons on the Board of Directors
Marc Rousseau
Committee co-ordinator and General Manager
M. Raynald Thibaudeau
Director, Operations
Jocelyn Blondin
Member of the Board of Directors and representative for the City of Gatineau
Patrick Leclerc
Director, Development, Marketing and Communications
Josée Routhier
Chief, Customer Relations
Marie-Pier Pelletier
Lead Engineer – Service Development
Representative for the Youth Commission
David Lamontagne
Simon Tolszczuk-Leclerc
Representatives for STO patrons:
Murielle Henri
Marcel Fallu
Mélanie Desjardins
Johanne Fecteau-Bouchard
Lori Lensch-Marcotte
Simon Rivet
