Customer Relations Technical Committee
Mandate
The purpose of the Customer Relations Technical Committee at the Société de transport de l’Outaouais (STO) is to share opinions on the different aspects of public transit customer service. It meets at least three times per year in provide guidance and recommendations for the Management Committee, which are then discussed and submitted to the Board of Directors.
Composition
The committee is made up of key employees linked to Customer Relations, along with members of the STO’s Board of Directors.
The committee also has representatives for patrons who are chosen, subsequent to a call for nominations, by a selection committee made up of members of the Customer Relations Technical Committee. Representatives carry out their duties on a volunteer basis. They serve for a renewable one-year term.
Members
Pierre Benoît
Committee chairman and representative for regular public transit patrons on the Board of Directors
Michel Brissette
Committee co-ordinator and General Manager
Patrice Martin
Chairman and representative for the City of Gatineau
Nicole Champagne
Member of the Board of Directors and representative for the City of Gatineau
Line Thiffeault
Assistant General Manager
Jean Larin
Director, Operations
