All the information about timetables, bus routes and fares can be found in the User's Guide, making it an essential aide for anyone using public transportation.

The User's Guide is available in all buses, at the STO and at authorized STO outlets. The Guide is also available from a number of retail outlets and public institutions. To obtain a list of these locations, contact Information at 819 770-3242.

The STO periodically issues updates to the User's Guide. They are published as leaflets and may be inserted in your Guide. Check the presentation racks near the fare box for updates !

The Plani-Bus allows you to obtain a personalized itinerary and to view the timetables of all bus routes.

Each bus stop sign clearly indicates the number of each bus route that passes by that stop. You will also find the number of the bus stop, which will allow you to access our Infobus system and find out when the next two buses will go by.

To know precisely when the next two buses will pass by your bus stop, all you have to do is phone 819 778 + the number of the stop.

Consult the Plani-Bus to know the timetables for your bus stop

The transit map is displayed in a number of bus shelters in the system. It gives an overview of all the routes and transfer points. The display modules located at busy bus stops on the main arteries in the system list the times when buses will be passing.

Transit map of the STO (15 Mb)

For information on schedules, bus routes or any other aspect of our public transportation system, all you have to do is contact Customer Service. Our information officers will be happy to answer all of your questions so that you can travel with complete peace of mind. You can also contact us if you are looking for something you have lost, to file a complaint or to compliment our service! All comments received are immediately forwarded to the appropriate person.

To contact Customer Service: 819 770-3242

Opening Hours :
Monday to Saturday: 7 a.m. to 9 p.m.
Sunday: 9:30 a.m. to 8:30 p.m.

The three Customer Service Points issue personalized Passe-Partout Plus smart cards, sell bus passes and provide information on the STO's services.

To find the location of all the STO's service points, click here.

Through this program, children who need help, either because they are lost, hurt or being followed, can turn to bus drivers for help. Children just have to wave at the driver to be allowed onto the bus and given a chance to explain their situation. The driver will then be able to help the child by contacting the STO through a two-way radio.

The Securibus program is a joint effort with the Comité régional de prévention du crime de l'Outaouais (CRPCO). It also enables drivers to reach the police quickly when they witness fires or accidents.

Available after 9 :00 pm every night on all routes in the network, this service is designed especially for passengers who are alone at night and, for reasons of safety or mobility, want to get off closer to their destination or in a location that is better lit than the regular bus stop. They need only notify the driver, who will then let the passenger spot between two stops.